Last Updated: July 16, 2025
These Terms of Service and Use in the United States, together with theapplicable Privacy Policy (collectively, the “Terms”), constitute a legallybinding agreement between you (“you” or “your”) and Servvy Corp, including itssubsidiaries, representatives, affiliates, members, officers, and directors(collectively, “Servvy,” “we,” “us,” or “our”), and govern your access to anduse of our websites, applications (mobile, web, or desktop), and any otherservices offered by Servvy (collectively, the “Platform”), including anyassociated content or functionality.
You must also review our Privacy Policy, the terms of which areexpressly incorporated by reference into these Terms and form an integral partof this agreement.
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN PROVISIONS REQUIRINGTHAT ALL DISPUTES BETWEEN YOU AND SERVVY BE RESOLVED EXCLUSIVELY THROUGH FINALAND BINDING ARBITRATION AND THAT YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANYCLASS ACTION AGAINST SERVVY. THESE TERMS ALSO DETAIL THE DISPUTE RESOLUTIONPROCESS.
BY USING THE PLATFORM, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ,UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS IN FULL.
If you do not meet the eligibility requirements or do not accept theseTerms, you are not authorized to access or use the Platform or Servvy’sservices. If you disagree with any portion of these Terms, you must notregister, access, or use our services. These Terms specifically govern youraccess to and use of the Platform.
Your use of the Platform constitutes your full acceptance of theseTerms.
Additionally, if you use the Platform as an affiliated driver providingtransportation services, these Terms apply in conjunction with any otheragreement or addendum entered into specifically for the provision of suchservices (such as a “Driver Agreement” or “Transportation Provider Addendum”).In the event of a conflict between these Terms and a specific agreement, thespecific agreement shall prevail solely with respect to the transportationservices. However, any provisions of these Terms not expressly addressed inother agreements shall be deemed applicable and binding in your relationshipwith Servvy.
Servvy reserves the right to amend these Terms at any time without priornotice. We may update conditions, procedures, documentation, securitystandards, or withdraw components of the Platform at our sole discretion. Anychanges will be posted on our website, sent via email, or communicated throughthe Platform, and shall become effective immediately upon posting. Continueduse of the Platform after such changes constitutes your express acceptance ofthe revised Terms.
1. Scope of Servvy’s Services
Servvy provides a technology-based privatetransportation intermediary platform designed to connect individuals seekingtransportation to specific destinations (“Users” or “Riders”) with independentdrivers registered in our network (“Independent Transportation Providers”).
Through our web and mobile application, Riders caninput their current location and desired destination, and Servvy facilitatesthe matching process with the closest available transportation provider at thetime of the request (“Servvy’s Services”).
By using the Platform, you authorize Servvy to connectyou with an Independent Transportation Provider.
In order to deliver timely and high-quality service,we must collect and process information such as your current location,requested pick-up point, estimated pick-up time, destination, any preferencesyou have provided, and other operational factors that Servvy may define oradjust from time to time.
Any action you take on the Platform — includingrequesting, accepting, or canceling a ride — will be considered a decision madesolely under your responsibility. You are solely responsible for initiating orcanceling any ride requests using Servvy’s Services.
Servvy is not a transportation company and does notoperate as a taxi service. We do not provide transportation services directly,nor do we require our Independent Transportation Providers to accept riderequests or compel Riders to accept ride offers. Whether a driver accepts atrip is entirely at their discretion. Likewise, Riders have the sole discretionto request, accept, or cancel any ride.
Accordingly, the Platform serves solely as atechnological intermediary through which Users — drivers and riders — engagedirectly with one another. Servvy does not exercise control over the quality,punctuality, or performance of transportation services provided by eitherparty.
By using Servvy’s Services, you acknowledge that youare solely responsible for your decision to participate in a transportationservice, even if such service was arranged through the Platform.
2. Age Requeriments and Legal Responsability
The use of Servvy’s Services is permitted only for individuals who are18 years of age or older and have full legal capacity to enter into bindingagreements and accept these Terms in their entirety. Notwithstanding theforegoing, Riders — at their sole risk and discretion — may request a ride onbehalf of a minor who is at least 13 years old but under 18, provided that bothServvy and the Independent Transportation Providers reserve the right todecline service to anyone under 18 years of age.
In cases where the Rider is under 18 years of age, a parent or legalguardian must create the corresponding user account (as defined below) on theirbehalf, accepting these Terms and any additional conditions that may apply. Theresponsible adult agrees to explain and enforce these Terms to the minor andassumes full responsibility for the minor’s use of the Platform.
Servvy may establish additional requirements and/or limitations for theuse of its Services after registration or during active use. Any such changeswill be communicated through the Platform. You are responsible for periodicallyreviewing these updates to ensure compliance with the most current conditions.
Lack of knowledge or failure to read these Terms will not constitute avalid excuse for non-compliance nor serve as a defense against theirenforcement.
3. User Accounts
To access the Servvy Platform, you must register forand maintain an active user account (“User Account”). Only one account perperson is permitted. You agree not to create multiple, duplicate, oralternative accounts using different names, aliases, email addresses, or phonenumbers. If your account is suspended or deactivated, you are not authorized tocreate a new User Account. Servvy reserves the right to deactivate anyadditional or duplicate accounts without prior notice.
As part of the registration process, Servvy mayrequire you to provide your full name, residential or business address, mobilephone number, email address, username, date of birth, at least one valid andauthorized payment method, and a secure password. All personal information youprovide will be handled in accordance with our Privacy Policy.
You agree to keep your information accurate, complete,and up to date at all times. You are also responsible for maintaining theconfidentiality of your login credentials (username and password) and must notshare them with third parties. If any of your information changes, you mustnotify Servvy promptly.
If your account is suspended or deactivated, you maynot use Servvy’s Services for the duration specified in the notice ofsuspension or deactivation.
You may not assign or transfer your User Account toany other person. If a third party uses your account, you will be fullyresponsible for any resulting transactions or actions, unless there isverifiable evidence of unauthorized access or external intrusion. In suchcases, Servvy reserves the right, at its sole discretion, to determine whetherto waive or uphold your responsibility.
In certain cases, Servvy may require you to provideproof of age, identity, or other verification methods and reserves the right todeny access to the Platform or its Services if you fail to provide suchverification or if the information does not match your registered User Accountdetails.
If a User uses Servvy’s Services for a trip that wasinitiated or billed by a third party (individual or business), that third partymay receive detailed information about the trip, including pickup and drop-offlocations, vehicle type, additional charges, cancellation or damage fees,driver feedback, and any incidents or accidents that occurred during theservice. You expressly agree to this information sharing as a condition ofusing the Platform and waive any objection to such disclosures.
By registering a User Account, you agree to receivecommunications from Servvy via the email address provided, SMS text messages tothe registered phone number, or in-app notifications. If you wish to stopreceiving promotional messages, you may opt out by contacting Servvy.
You are responsible for obtaining the necessary datanetwork or internet access to use the Services. Your mobile network providermay charge data or messaging fees. Additionally, you are responsible forensuring your devices are compatible and up to date. Servvy does not guaranteethat the Platform will function properly on all hardware or operating systems.The Platform may occasionally experience delays or interruptions due to thenature of electronic communications, and Servvy is not liable for any damages,losses, or disruptions resulting from such issues.
The Platform includes analytics software (“AnalyticsCode”) that allows Servvy to collect, analyze, and aggregate user activitydata. Servvy retains full ownership of this Code, and nothing in these Termsshall be interpreted as a transfer or assignment of any intellectual propertyrights therein.
You grant Servvy a worldwide, non-exclusive,perpetual, royalty-free license to:
o Collect and analyze information about your use of theServices;
o Generate statistics and produce reports using suchdata;
o Provide personalized recommendations and improvementsbased on your activities, preferences, and behavior within the Platform.
4. Charges Related to Servvy’s Services
The use of Servvy’s Services to obtain transportationwill generate charges that shall be borne exclusively by the User (Passenger).You expressly acknowledge that any service requested through the Platforminvolves mandatory charges, which may include, but are not limited to:transportation fares, tolls, applicable taxes, surcharges due to weather oroperational conditions, vehicle damage caused by negligent or intentionalconduct, and any tips you choose to give to the Independent TransportationProvider.
Servvy reserves the exclusive right to review eachtransaction and unilaterally adjust the price or fare estimate, as deemedappropriate.
Servvy’s pricing may vary based on the type of servicerequested, wait times, weather, traffic conditions, or other factors beyondServvy’s control. As the User, you are solely responsible for carefullyreviewing the quoted prices before confirming a ride. You are fully responsiblefor all resulting charges, even if they were not previously known to you.
All payments must be made exclusively through theServvy Platform. Direct cash or alternative payments to the driver are strictlyprohibited.
Cancellations
Passengers may cancel a ride request under thefollowing conditions:
o If the cancellation is made more than 2 minutes beforethe driver arrives at the pickup location, no fee will apply.
o If the cancellation is made once the driver hasarrived at the pickup location or within 2 minutes of their estimated arrival,a $4.50 cancellation fee will be charged.
o If the passenger fails to appear or does not use therequested ride, a no-show fee of $6.00 will apply.
Additional Charges
You are solely responsible for any additional feesincurred during the ride, including:
o Tolls
o Airport fees
o Congestion charges
o Parking fees
o Event surcharges
o Government-mandated fees
These “Additional Ride Costs” will be included in yourfinal invoice. You agree that these charges may not be known at the time yourequest the ride, as they may arise from detours, route changes, or unforeseencircumstances.
Additionally, Servvy will collect any applicable taxesin accordance with local laws when legally required.
Tip
At the end of a ride, you may voluntarily tip yourdriver either in cash or via the Platform. 100% of any tip you provide will bepassed on to the Independent Transportation Provider.
Vehicle Damage
If you cause material damage to the vehicle or thedriver’s property, Servvy may charge you a repair or compensation fee. Thisamount will be determined by Servvy based on the nature and severity of thedamage. Servvy may request proof to verify the damage prior to applying thefee, which will be automatically charged to the payment method linked to youraccount. This fee is non-refundable under any circumstances.
5. Terms of Payment for Servvy’s Services
Servvy uses a third-party payment processor (the “Payment Processor”) tohandle all transactions made by Users through its Platform. Currently, Stripe,Inc. (“Stripe”) is the designated Payment Processor for Servvy.
By using Servvy’s Services, you agree to be bound by the terms andconditions of the Payment Processor, which also apply to IndependentTransportation Providers. These terms can be reviewed at: https://stripe.com/legal/ssa andmay be updated at any time by Stripe.
Servvy reserves the right to change its Payment Processor at any time,at its sole discretion, and without prior notice to the User.
Payment Information
When registering your payment method on the Platform, you agree toprovide accurate and complete information, including:
o Card oraccount number
o Cardholdername
o Billingaddress
o Expirationdate
o CVV code
o Relevantbanking information (e.g., routing number, if applicable)
Verification and Authorizations
When adding a payment method, Servvy may initiate a temporaryauthorization to verify your method of payment, ensure sufficient funds areavailable, and protect against unauthorized transactions.
These authorizations are not actual charges, although they may appear as“pending” transactions on your account statement. Typically, these amounts willbe automatically reversed by your financial institution. However, it is yoursole responsibility to maintain sufficient funds in your account to avoidoverdraft fees or penalties.
Servvy is not responsible for any fees, penalties, or charges applied byyour financial institution as a result of such authorizations and cannot assistin recovering such amounts.
6. User rating and reviews
Users (Riders) may rate and leave reviews about Servvy’s Services andIndependent Transportation Providers directly on the Platform. By doing so,Users agree that their feedback will be fair, respectful, not defamatory, notmisleading, and free of offensive language or violations of any applicablelaws.
Servvy does not verify or guarantee the accuracy or truthfulness ofratings or reviews. Therefore, each User must use their own personal judgmentwhen reading or considering such evaluations on the Platform.
Refund Policy
All charges processed by Servvy are final and non-refundable, regardlessof whether:
o The Userdid not complete the ride.
o The Userwas dissatisfied with the service received.
o There wasany other reason beyond Servvy’s control.
Promotional Codes
o Servvy mayoccasionally offer promotional codes to its Users. These codes may only be usedwithin the Platform and are non-transferable and not redeemable for cash,except as required by law.
o The saleor transfer of promotional codes to third parties is strictly prohibited.
o Multiplepromotional codes may not be combined unless explicitly authorized by Servvy.
o If thepromotional code value exceeds the total cost of a ride, only the applicableride amount will be discounted. Any remaining value of the code will not becarried over or refunded.
o Promotionalcodes cannot be applied to Additional Ride Costs such as tolls, airport fees,or municipal surcharges.
o Servvy mayset additional restrictions or conditions for the use of each promotional code,which will be detailed in the corresponding communication for each campaign orpromotion.
7. Feedback and Reporting of Violations
Both Riders and Independent Transportation Providers may report toServvy any alleged violation of these Terms that they believe is important tobring to our attention.
If you file a complaint or report with local, state, or federalauthorities in connection with your use of Servvy’s Services, Servvy mayrequest a copy of such report. However, you acknowledge that Servvy is under noobligation to take action in response to any report received, unless legallyrequired to do so under applicable law.
If your User Account is suspended or terminated due to a breach of theseTerms, Servvy may, at its sole discretion, remove or suspend any ratings orreviews you previously posted on the Platform.
8. Riding inan Independent Transportation Provider’s Vehicle
During the entire ride — from the moment the Rider enters the vehicleuntil arrival at the destination and it is safe to exit — Users must properlywear their seatbelt and maintain safe and appropriate posture inside thevehicle. This includes, for example:
o Notextending arms, legs, or other body parts outside the windows.
o Keepingfeet on the vehicle floor.
o Remainingseated in an upright position.
Failure to follow these safety guidelines means the User assumes fullresponsibility for any personal injury (physical or emotional), bodily harm, orproperty damage resulting from such conduct.
Passengers’ personal belongings must be securely stored inside thevehicle, following the Independent Transportation Provider’s instructions.
Transportation Restrictions
It is strictly prohibited to use Servvy’s Services to transport:
o Illegal orhazardous materials.
o Furnitureor large household items.
o Any itemdeemed inappropriate for transport at the sole discretion of the driver.
User Conduct
When using Servvy’s Services, you agree to:
o Treat thedriver with respect.
o Refrainfrom offensive language or inappropriate behavior, even if you believe it isjustified.
o Notviolate any law or regulation, including (but not limited to): carryingfirearms, drugs or illegal substances, or contraband.
o Not smokeinside the vehicle.
o Avoid anyconduct that may cause discomfort, harassment, or a sense of threat to others,regardless of your personal perception of its appropriateness.
Child Restraint Systems
Servvy may offer, when available, a ride option that includes a childrestraint system. However, neither Servvy nor the driver is responsible for thesafety of such equipment. The User is solely responsible for:
o Ensuringthe system is properly installed.
o Makingsure the child is securely fastened in the restraint.
You must review the applicable laws of the state in which you use theservice regarding age, weight, and height requirements for mandatory child seatuse, as well as any policies published by Servvy on the Platform. Servvy is notliable for any injury or incident related to the use of a child restraintsystem.
Pets
Users may request a ride option to bring a dog, cat, or other smalldomesticated pet, subject to approval by the driver and/or Servvy.
o The animalmust be securely restrained using a leash, harness, carrier, or appropriatemethod.
o The Useris responsible for any mess or damage caused by the pet in the vehicle.
o Servvy maycharge for cleaning or repair based on the type and extent of the damage, atits sole discretion. Photographic evidence may be requested from the driver todocument the incident.
Service Animals
Servvy allows certified service animals to accompany Riders at noadditional charge, regardless of whether a special ride option is requested.
Incidents or Accidents
In the event of an accident or incident involving the User or the driverduring a ride requested through the Platform, it must be reported to Servvywithin 24 hours.
The User also agrees to cooperate in:
o Anyinterviews or information requests.
o Anyinvestigation or internal resolution process initiated by Servvy.
9. General Provisions Relating to the Terms
Termination
Servvy may, at its sole discretion and without prior notice, terminateor suspend these Terms and/or your access to the Platform and its Services atany time and for any reason. This may apply to a specific user or to all usersin general. Servvy shall not be liable for any loss, disruption, or damageresulting from the termination of your account or access to the Services.
You may cancel your User Account by sending written notice to thecontact channels listed below. The notice must include:
o Thedesired termination date of the account.
o Your userinformation (username and email address).
o Yourcontact information (full name and address).
o The reasonfor cancellation.
Please note that terminating your account does not exempt you from anylegal obligations already acquired under these Terms, which will remain bindinguntil Servvy formally processes your cancellation request.
Compliance with Laws
You agree to use the Platform and Servvy’s Services legally and incompliance with all applicable laws and regulations. It is strictly prohibitedto use the Platform to:
o Transportillegal or hazardous materials.
o Engage incriminal activities.
o Causenuisance, harm, loss, or inconvenience to Servvy, drivers, or third parties.
Prohibited Conduct
By using Servvy’s Services, you agree not to engage in any of thefollowing conduct:
o Interferingwith the functionality of the Platform or its Services.
o Makingstatements that incite violence, are discriminatory, or derogatory.
o Threatening,harassing, or abusing any person associated with Servvy.
o DefamingServvy or its independent drivers.
o Using thePlatform for fraudulent or criminal purposes.
o Impersonatinganother person.
o Selling ortransferring your User Account.
o UsingPlatform content to create a competing service or diminish the value of Servvy.
o Usingfraudulent payment methods.
o Modifying,decompiling, duplicating, or reverse-engineering the Platform.
Servvy reserves the right to investigate and take legal action againstany person who, in its sole discretion, violates this section. This may includereporting the violation to the relevant authorities.
Intellectual Property
Servvy and its licensors hold all rights to the information, databases,text, reports, data, graphics, images, audio recordings, audiovisual clips,photographs, programs, applications, software, and other content containedwithin the Platform ("Servvy Material"). This also includes thedesign, selection, and organization of such content.
Servvy may also incorporate third-party software (including open-sourcesoftware) subject to additional terms from their respective licensors.
The names, logos, and trademarks used on the Platform (“Trademarks”) areowned by Servvy or used under license with the appropriate authorization. AllServvy Material is protected under copyright, trademark, and other intellectualproperty laws.
You agree to respect Servvy’s intellectual property rights and toprotect the proprietary and confidential nature of the Servvy Material.
If you suggest any new features or improvements to the Platform, youacknowledge that:
o Servvywill be the sole owner of such suggestions and may implement them withoutgranting you any right to compensation.
o Suchsuggestions will not be subject to any confidentiality agreement unlessotherwise agreed in writing.
Limited License
Servvy grants you a limited, non-exclusive, revocable, non-transferable,and non-sublicensable license to use the Platform solely for the purpose ofaccessing Servvy’s Services.
This license does not grant you any ownership rights over the Platform,the Servvy Material, or the Trademarks. Except as expressly authorized, you maynot reproduce, modify, distribute, republish, publicly display, or createderivative works from Servvy’s content.
All rights not expressly granted herein are reserved by Servvy.
10. Disclaimers
Servvy, on its own behalf and on behalf of its successors,representatives, affiliates, directors, members, employees, agents, andshareholders, makes the following legal disclaimers regarding the use of thePlatform and Services:
o SERVVY’SSERVICES ARE PROVIDED “AS IS” AND AS AVAILABLE. Servvy disclaims all express,implied, or statutory warranties not explicitly stated in these Terms or on thePlatform, including, but not limited to, implied warranties of merchantability,fitness for a particular purpose, and non-infringement of rights.
o Servvydoes not make any express or implied guarantees or assurances regarding thereliability, continuity, accuracy, timeliness, quality, suitability, oravailability of the Platform or its Services.
o Servvydoes not warrant the quality, safety, capability, or suitability of IndependentTransportation Providers. By using the Services, you assume all risksassociated with such use, to the fullest extent permitted by law.
o Servvydoes not guarantee that:
o Thequality of the Services or information obtained through the Platform will meetyour expectations.
o ThePlatform or Services will operate continuously, error-free, or withoutinterruptions.
o TheServices will be free of viruses, malware, or other harmful components.
o Locationdata provided by the Platform is for general reference only and should not berelied upon in situations requiring precise location accuracy, such as thoseinvolving risk of death, personal injury, property damage, or environmentalharm. Servvy does not guarantee the accuracy, reliability, or availability oflocation data shown on the Platform.
o Anyinformation you provide through the Platform, including geolocation data, maybe accessible to Servvy and to Independent Transportation Providers affiliatedwith the Platform.
o Servvydoes not control or verify reviews or ratings posted by Platform Users or onexternal sources, and is not responsible for any statements, promises, orclaims made by Independent Transportation Providers.
o Servvydoes not guarantee that Users or Providers are who they claim to be. Anyoneusing the Services must exercise their own judgment when verifying the driver,vehicle, appearance, and other relevant information.
o Servvy isnot responsible for the conduct of Users or Providers, nor for personal itemsleft inside vehicles. Furthermore, Servvy does not ensure or guarantee theprotection or confidentiality of any information other than payment methoddetails.
o Servvydoes not guarantee that the Platform will function on all devices and is notresponsible for delays, interruptions, losses, or failures related to yourmobile data network or messaging services.
11. Limitations of Liability
Servvy shall not be deemed in breach of these Terms nor held liable forany delay or failure to perform its obligations under these Terms if such delayor failure is due to events beyond its reasonable control. These eventsinclude, but are not limited to: natural disasters, acts of God, terrorism,labor disputes, unavailability of Independent Transportation Providers, serviceinterruptions, war, government actions, epidemics or pandemics, public healthemergencies, protests, riots, strikes, quarantines, curfews, declared states ofemergency, extreme weather conditions, technical server issues, or unauthorizedaccess to the Platform.
Likewise, Servvy shall not be liable when the fulfillment of itsobligations depends on the cooperation of third parties designated by you, andsuch cooperation is not reasonably provided. Any such failure to cooperate willbe considered beyond Servvy’s control and shall not be grounds for breach orliability under these Terms.
Exclusion of Indirect Damages
In no event shall Servvy or its affiliates, owners, members, managers,directors, employees, agents, advisors, or partners — nor any of theirrespective heirs, successors, or assigns — be liable for:
Incidental, special, exemplary, punitive, consequential, or indirectdamages, including but not limited to data loss, file corruption, serviceinterruptions, failure to store information, unauthorized access, or the costof substitute services.
This limitation applies even if Servvy was previously advised of thepossibility of such damages, and regardless of whether such damages arise fromnegligence or any other legal basis.
Maximum Liability Cap
If Servvy (or any of the related persons or entities mentioned above) isfound legally liable for any claim or dispute related to:
o Use of thePlatform,
o Servvy’sServices, or
o TheseTerms,
then the total cumulative liability shall be strictly limited to theamount you paid for the specific Servvy service that gave rise to the claim ordispute.
If this limitation fails to fulfill its essential purpose underapplicable law, then Servvy’s total liability in any case shall not exceedfifty U.S. dollars ($50.00 USD).
Legal Enforcement
The limitations of liability and damage set forth in this section shallapply to all claims and disputes unless prohibited, in whole or in part, byapplicable law.
12. Hold Harmless
Without limitation, you agree to defend, indemnify, and hold harmlessServvy, its affiliates, and all of their respective owners, members, managers,directors, employees, agents, advisors, and partners, as well as theirrespective heirs, successors, or assigns (collectively, the “Indemnitees”),from and against any and all claims, legal actions, demands, losses, costs,liabilities, or expenses (including reasonable attorneys’ fees) arisingdirectly or indirectly from:
o Your useof the Platform.
o Your useof the services offered by Servvy.
o Anymisconduct, omission, or violation of these Terms on your part.
This indemnification obligation applies regardless of whether any of theIndemnitees acted negligently or not.
Disputes Between Drivers and Passengers
In the event of a dispute between an Independent Transportation Providerand a User (Passenger), both parties agree to resolve the issue directlybetween themselves. Servvy shall not be responsible for, nor assume any legalliability arising from, any claims or controversies resulting from suchdisputes between Users.
If you have a disagreement with one or more Independent TransportationProviders, you agree to release Servvy (including all Indemnitees) from any andall liability, claims, damages, or losses of any kind—known or unknown,suspected or unsuspected, disclosed or undisclosed—that may arise from orrelate to such disputes or your participation in or use of Servvy’s Services.
Servvy reserves the right, but is not obligated, to intervene in ormonitor disputes between users of the Platform.
13. Governing Law
These Terms, as well as any claim or defense based on, arising out of,or related to them—including but not limited to matters of enforcement,performance, breach, tort liability, or discrimination—shall be governed by andconstrued in accordance with the laws of the State of New York, without regardto the conflict of laws principles of any other jurisdiction.
In the event that a dispute, claim, or controversy arises from the useof Servvy’s Services and involves personal injury, sexual assault, orharassment, such dispute shall be governed by the laws of the state in whichthe event occurred.
14. Dispute Resolution and Arbitration
You agree that any dispute, claim, controversy, or legal action againstServvy arising out of or relating to a breach of these Terms, the Platform, orServvy’s Services must be resolved exclusively through arbitration. Byaccepting these Terms, you expressly waive your right to participate in anyclass action, coordinated, consolidated, joint, mass, and/or representativeaction against Servvy and the Indemnitees.
By using the Platform and/or Servvy’s Services, you also waive yourright to bring any dispute before a court of law, including the right to atrial by judge or jury. Instead, you agree to resolve any dispute exclusivelythrough binding arbitration, pursuant to this Arbitration Agreement, whichshall remain in force even after the termination of these Terms.
All arbitration proceedings shall take place in the State of New York,County of New York.
Arbitration Administration
Arbitration shall be administered by the American ArbitrationAssociation (AAA) under its Consumer Arbitration Rules in effect at the timethe arbitration is initiated. These rules can be accessed at www.adr.org.
If circumstances warrant, the arbitrator may apply other AAA rules,provided they do not conflict with the terms set forth in this clause. If bothparties agree in writing, an alternative arbitration institution may beselected.
During the arbitration, you and Servvy shall have the right toreasonably request relevant, non-privileged information related to the claim ordispute.
The arbitrator shall render decisions in accordance with the laws of theState of New York and shall respect all legally recognized privileges. Thearbitrator is not bound by any prior decisions involving you and may award anyindividual remedies available in a court of law.
The arbitrator must issue a written decision stating the basis andconclusions supporting their award. The award shall be final and binding andmay be enforced in any court having jurisdiction over the non-prevailing party.However, any award may be challenged in a court of competent jurisdiction inaccordance with applicable law.
The arbitrator may award the prevailing party reasonable costs incurredin connection with the arbitration, in accordance with the laws of the State ofNew York.
Legal Fees in Judicial Proceedings
Should any dispute result in judicial proceedings rather thanarbitration, you agree not to seek reimbursement from Servvy for attorney’sfees or court costs. You expressly acknowledge that you will be solelyresponsible for your own legal expenses in any civil litigation.
15. No Waiver
Servvy’s failure to enforce any provision of these Terms on a particularoccasion shall not be considered a waiver of that right or provision unlessServvy explicitly acknowledges and agrees to such waiver in writing. Theexercise of any remedy under these Terms by Servvy will be without prejudice toits other rights or remedies available by law or agreement.
16. Entire Agreement
These Terms, together with any additional terms, appendices, conditions,policies, guidelines, standards, and disclosures incorporated by reference,constitute the entire and exclusive agreement between you and Servvy andsupersede all prior or contemporaneous oral or written understandings oragreements. No provision of these Terms grants any rights or remedies to anythird party.
If any provision of these Terms is found to be invalid or unenforceableby an arbitrator or court of law, that provision shall be severed withoutaffecting the validity or enforceability of the remaining provisions or yourbinding agreement with Servvy.
17. Assignment
You may not assign, transfer, or delegate your rights or obligationsunder these Terms without Servvy’s prior written consent. Conversely, Servvymay assign, transfer, or delegate these Terms and its rights and obligations toanother party at its sole discretion, provided it gives you at least 30 days’prior notice.
18. Mobile Application Terms
The availability of the Servvy Platform may vary depending on thethird-party app store from which it is downloaded. These app stores (e.g.,Apple App Store or Google Play Store) are not parties to these Terms and arenot responsible for the services provided by Servvy. However, they are deemedto have the right to enforce these Terms against you.
Some components of the Platform may utilize Google Maps or Google Earthmapping services, including APIs. Your use of those services is subject to theGoogle Maps/Google Earth Additional Terms of Service.
If you access or download the Platform from the Apple App Store, youagree to Apple’s Licensed Application End User License Agreement.
19. Contact and Notices
If you need to contactServvy or provide a formal notice under these Terms, you may do so by emailing: info@servvy.com.
