Introduction
AtServvy, we are committed to protecting the privacy and personal data of ourusers, including both drivers and riders. This Privacy Policy explains whatinformation we collect, how we use it, who we share it with, and your rightsregarding your personal data.
Information We Collect
Wemay collect the following categories of personal data:
· Identificationdata: name, email address, phone number, andphysical address.
· Accountinformation: login credentials, trip history, andpayment method (tokenized — we never store full card numbers).
· Locationdata: real-time location while using the app(only if permission is granted).
· Vehicleinformation: make, model, and license plate (driversonly).
· Communications:messages sent to support or between users (when applicable).
How We Use Your Information
Weuse your data to:
· Provide and improve our transportationservices.
· Manage your account and respond to yourrequests.
· Process payments and issue receipts.
· Send service updates and notifications.
· Comply with legal obligations or officialrequests.
Data Sharing
Wemay share your information with:
· Driversor riders, as necessary for trip assignment andcoordination.
· Third-partyservice providers, such as payment processors,geolocation services, and technical support platforms.
· Legalauthorities, when required by law or as part of aninvestigation.
Wenever sell your personal data.
Data Security
Weapply technical and organizational measures to protect your data fromunauthorized access, loss, or improper alteration.
Data Retention
Weretain your data only as long as necessary to fulfill the purposes described inthis policy, unless a longer retention period is required by law.
Your Rights
Asa user, you have the right to:
· Access your personal data.
· Request corrections or updates.
· Request deletion of your account andassociated data.
· Withdraw your consent for the use of certaindata.
Youmay exercise these rights by contacting us at soporte@servvyapp.com.
Changes to This Policy
Wemay update this policy at any time. If significant changes are made, we willnotify you through the app or website.
